# Open a new Hatch

### Choose your side

Open a new hatch as a customer or service provider and fill in the necessary details.

![](https://877763161-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FgC0s0PkYGNLajUKAMJ2m%2Fuploads%2FaWgygHbPue8fquwWrwCU%2Fnew%20hatch.gif?alt=media\&token=612b48e4-1a7c-4777-afff-3763a9ded070)

### Share your hatch

Once both parties have entered the Hatch, a chat window will become available for use, In the chat, both parties should discuss the terms of their arrangement and use the privacy tool to shield any personally identifiable information

![](https://877763161-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FgC0s0PkYGNLajUKAMJ2m%2Fuploads%2Fk7T3Z4wuRZVevZzYLCkG%2Fchat.gif?alt=media\&token=8da4ae54-a7af-47c8-b055-b37e3e8eb02a)